Refund Policy

Weekly Delivery and Payment

No upfront payments required. Schedule a call to discuss.*

*Subject to the terms agreed on the call.

You pay for work delivered that week. Weekly invoices are sent on Saturday and processed on Sunday or Monday. Free weeks may be offered depending on the project and agreed terms; no fixed free period is promised.

Payment methods are PayPal and bank transfer. NextPage pays the transfer fee.

Written Agreement Prevails

Both sides sign a formal written contract. That agreement records the scope, payment, cancellation, refund, ownership and handoff terms and prevails where it differs from this general policy.

Pause or Stop Any Week

You can pause or stop any week. Work delivered that week remains payable under the agreed terms. Contact us in writing to confirm the pause or stop and the handoff arrangements.

Code and access are handed over regularly. Code/IP ownership can start from day one, depending on project size and agreed terms. The signed agreement determines ownership and use of deliverables.

Refund and Billing Questions

Weekly payment is for delivered work; stopping the project does not automatically create a refund right for that work. Any refund or billing concern is reviewed against the signed agreement and the work delivered.

Contact us in writing with the project name, relevant invoice, payment details, reason for the request and supporting information. Billing errors, duplicate payments and delivery concerns will be reviewed under the agreed terms.

Approved refunds are normally returned to the original payment method unless another method is agreed in writing. Your payment provider may take additional time to process the return.

Governing Law and Disputes

The agreement and these terms are governed by the laws of India. The courts at Mohali, Punjab, India have jurisdiction over any dispute, unless the signed agreement states otherwise. We aim to resolve concerns through discussion first.

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