Team knowledge was scattered across notes, reminders, and message threads
The product needed to help people capture working knowledge quickly, organize it into reusable notes and journals, share selected records with teammates, discuss context in comments, and return to the right information later from mobile.
- Team notes, journals, reminders, and folders needed separate workflows without feeling like separate products
- Users needed controlled sharing, item-level access, and optional locks around sensitive internal notes
- Mobile capture had to keep working when connectivity dropped and then reconcile with the server later
- Comments, contacts, search, and reminders needed to turn captured notes into shared operational knowledge
